Technical Support

Surprise!

I am having a small problem with a device and had to do the online chat tech support. After all this time I know the drill. They open the chat window, usually while having a few others open at the same time, and step two (after greeting) is walking you through all the basic troubleshooting steps, “Have you tried turning it off and on?” I do not begrudge them this. I know they are sitting in front of a keyboard with drop down menus in their face and they have to follow all the steps. I was prepared.
This one started with him saying “Can you give me more context on the problem” This angered me because I had stated the problem clearly and concisely already and he was just stalling for time.

But after my slightly sarcastic reply of asking which part of my problem he needed more context on and just pasting in the original problem he surprised me with “Have you tried troubleshooting and if so what steps have you taken “ I told him what I had already done and he said – Oh, you did them all.

The surprise is 1.) he actually believed me 2.). He did not tell me to go through them again

It turned into a nice normal conversation after that. So thanks to Google FitBit Support for allowing their agents to have a personality and not follow the standard outline.

Also – problem not solved yet but for an acceptable reason.

Please enjoy this nesting sleepy Beagle


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